Shelter Advocate Job Description

Shelter Advocate Full Job Description

Crisis Center

Job Description

Position: Shelter Advovate

Status: Non-Exempt (Full-Time)

Responsible to: Program Coordinator

Purpose: Provide direct services to survivors of family violence and/or sexual assault and their families. Provide a range of services to residential and non-residential clients. Must be able to exercise discretion and independent judgement.

Responsibilities

Perform needs assessments, short-time resources, referrals, case management and legal advocacy to victims of domestic violence and sexual assault
Support and back-up answering phone
Support and back-up Shelter Coordinator to ensure shelter coverage
Provide crisis intervention services on the hotline and/or face-to-face
Facilitate client’s basic needs including access to forms and information
Perform wellness checks and safety planning at each point of contact with victims including face-to-face and telephone contact
Foster a positive working relationship with all Crisis Center staff
Provide support to groups as appropriate
Assist with training of volunteers
Attend all required meetings and training sessions
Maintain clear and professional boundaries with clients
Notify Shelter Coordinator (Supervisor on call) of any violent crisis situation or other incidents
Promptly complete assignments and documentation for client services
Compliance with funding contractual obligations
Other duties as assigned by Shelter Coordinator and/or Executive Director

Adherence to Crisis Center Policy

1. Employee must demonstrate knowledge of and performance in accordance with the philosophy of compassion, caring and respect of the welfare and dignity of others, including clients of agency, as well as staff and volunteers.

2. Must embody the values of trauma informed care on an agency wide level and perform all duties with a victim centered approach and discipline.

3. Must display a non-judgmental acceptance of all clients/volunteers/staff/co-workers.

4. Maintain professional communication with all staff and clients.

5. Commit to a providing and/or supporting staff in providing empowerment based, voluntary services.

6. Maintain and support a culture of staff wellness by creating a professional rapport in working relationships, displaying appropriate and consistently positive attitude, and remaining composed during stressful situations.

7. Always employ strategies of problem solving and smart, efficient solutions identifying new and improved ways of delivering the highest quality services to agency clients.

8. Ask for assistance when needed.

9. Maintain client and agency confidentiality and client privilege at all times.

10. Maintain knowledge of current family violence and sexual assault laws.

The above job description reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a complete listing of all work requirements that may be inherent in the position. Additional duties will be added and assigned on an as needed basis

Qualifications

Must demonstrate skills in crisis intervention. Possess sensitivity to cultural, ethnic, and social backgrounds, values and beliefs. Ability to be flexible in work schedule due to on-call nature of position.Excellent interpersonal communication and public relation skills. Ability to lift donations (up to 35 pounds). Possess a valid driver’s license and excellent driving record.

This job description is not intended to be all inclusive and the Crisis Center reserves the right to revise or change job duties as the need arises. Job descriptions do no constitute a written or implied contract of employment. Work hours and days are subject to change as staffing needs require.

Application For Employment

Please answer all questions. Resumes are not accepted in lieu of completion of the application. Note: This application was designed to use with several job positions. Some questions may not be completely applicable to the position you are seeking; however, we ask you answer all questions.

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Notice to Applicants
This employer complies with the American with Disabilities Act of 1990. The Crisis Center is an equal opportunity employer. The Center reviews applicants and employs persons without regard to race, creed, color, gender, religion, age, national origin, physical or mental disability, marital status, veterans' status, citizenship status or any other category protected by local, state or federal law. In addition, the Crisis Center makes reasonable accomodations to the needs of disabled applicants and employees, so long as this does not create an undue hardship on the Center or threaten the health or safety of others at the Center. If you need assistance in completing this applicaiton, please let us know and we will offer assistance. The receipt of this application does not mean job openings exist at the Center and does not obligate the Center in any way. We assure you your opportunity for employment with the Center depends solely upon your qualifications for the position. We appreciate your interest in the Crisis Center.
Applicant's Statement
I certify the answers given herin are true and complete to the best of my knowledge. I authorize the investigation of all matters contained in this application and herby give the Crisis Center permission to contact schools, previous employers, references and others, and herby release the Crisis Center from any liability as a result of such contact. I understand misrepresentations, omissions of facts or incomplete information requested in this applicaiton may remove me from further consideration for employment. In addition, if employed, any misrepresentations or omissions of facts called for in this application will be cause for dismissal at any time without any previous notice.

The Crisis Center conducts business with the highest possible degree of safety and efficiency. Because of this, the Crisis Center requires applicants for employment to undergo a urinalysis screening for drug/alcohol use as part of our pre-placement physical examination. In addition, all employees are subject to additional random urinalysis screening for drug/alcohol use as deemed necessary.

This applicaiton will remain active for ninety (90) days. Any applicant wishing to be considered for employment beyond 90 days, or for another position, must reapply.

By signing this digitally, you are consenting to the use of your digital signature in replacement for a phycial signature.
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